When MedComm says that we function as an extension of your practice, that also means that we treat your patients with the same care, interest, and respect as your team. At every step of interaction with your patients — from our easy-to-understand statements to handling phone inquiries or requests — our associates strive to put your patients at ease and leave them with a positive reflection of your practice.
A key element of our success is the fact that we do not outsource telephone interactions. All calls are handled by our team in Ohio, and every associate who interacts with patients are carefully hired for temperament and service, well-trained in proper procedures, and closely monitored to ensure that they meet our standards (and yours).
We also base our payment and collection activities upon your preferences, unlike many providers who use the same approach for every practice. We think that’s vital, given the growth of high-deductible health plans and patients having to bear a larger share of payments. We’ll work closely with you to develop a customized, comprehensive payment and collection policy manual, and our team will comply with what is set out in that manual.