Billing issues are a big patient complaint

Did you know that customer service and billing issues rank at the top of the list of patient complaints? It’s not a lack of medical expertise, diagnosis or treatment, but disorganized operations and poor communication, especially regarding their bills.

A recent study of online reviews of physicians indicated that 19 of 20 patients are extremely dissatisfied with front desk operations of medical providers.

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Medical billing companies can help increase positive online feedback
In today’s digital age, there’s just no way to get around making your online presence a priority for your business, and this is no different for healthcare providers. Physicians have to get in front of patient reviews, especially the unsatisfactory reviews, in order to maintain their reputations and more importantly, forge great patient relationships. Additionally, prospective patients defer to online reviews and information before deciding whether or not to become one of your patients.

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Accounts receivable management was not too important and was somewhat limited years ago. However, today provider officers are aware of the importance of having a great accounts receivable management system. It increases cash flow, enhances patient satisfaction and overall, makes the office run so much smoother. As such, it is one of the most important skills of medical billing companies.
An accounts receivable expert from a medical billing company can do the following:
• Have complete data on insurance rejections
• Monitor the A/R payment periodically
• Communicate with alternative departments frequently
• Follow up on documentation of claims before the crucial closing date

Additionally,

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Balance billing is essentially the health care provider’s ability to collect from the patient any remaining balance of their charges after third party payer responsibilities.  This can include both deductible and self-pay amounts.  And for a “routine” emergency room visit, for example, this often involves multiple providers with LOTS of patient balance billing.  This has become particularly pronounced with today’s high deductible plans.  This often leads to confusion and friction between payers, patients and providers and leaves patients with unanticipated healthcare bills that have substantial financial effects.

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We hope to see everyone at The Ohio Society of Anesthesiologists’ 77th Annual Conference, September 23rd-25th at the Hilton Easton Hotel in Columbus, OH –   Come by and visit our booth, we’d love to learn more about your organization, and give us a chance to tell you more about what’s going on with the company this year.  We are one of Central Ohio’s fastest growing medical billing consulting companies. Find out why.  #WhyMedComm.

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Looking for a good medical biller?

Physicians are busy professionals! You are busy saving lives and you also have to run a small business as if you are in private practice. The best physicians not only have to keep up with the latest technology and medical research, but must also keep up on the best practices that keep your business running smoothly. One of those best practices is to outsource your medical billing to a company who specializes in personalized care and national expertise

A good medical billing company understands that medical billing is so much more than just billing patients and collecting money.

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